Looking to file a claim or request a service?
Opening a claim or requesting a service is easier than you think.
Select your product on the left and follow the simple steps designed to help you through the process.
Mechanical Breakdown Protection – How to make a claim
Experiencing an unexpected breakdown can be stressful. We try to make this part as easy as possible.
To file a claim, follow these simple steps:
- Take your vehicle to a licensed repair facility
Take your vehicle to the dealership that issued your policy/contract. If not possible, an alternative repair facility may perform necessary repairs.
- Provide the repair facility with a copy of your policy and/or policy number
If you cannot locate your policy, you can contact your issuing dealership or our Customer Service team at 1-866-287-6218.
- The repair facility will assess your vehicle and confirm coverage
Before any work begins on your vehicle, your dealership will confirm all repairs covered under your policy and any repairs you may need to pay for, so you’ll know exactly what to expect.
- Pay any applicable deductible(s)
Once you’ve paid the deductible, we’ll take care of the logistics.
- Claims payment
Payment will be made to the repair facility for the cost of work performed on the vehicle that is covered by your policy, minus any deductible(s).
Mechanical Breakdown Protection – Emergency repairs
If an emergency breakdown occurs which requires a repair to be made while our customer support office is closed, you must contact LGM Financial Services on the next business day to determine if the repairs are covered.
Mechanical Breakdown Protection – Frequently asked questions (FAQs)
- Where can I get my vehicle repaired?
You should take your vehicle to the dealership that issued your policy whenever possible, a reduced deductible may be available. However you can repair your vehicle at a licensed repair facility.
- How can I monitor my claim status?
Your selected repair facility can provide status updates. Alternatively, you can call our claims representatives at 1-866-287-6200 to check on the status of your claim.